Frequently Asked Questions - Veoh Player for Mac

Installing and Configuring the Veoh Player on your Mac

1. Do I need to sign up to use Veoh?
2. Do I need to install the Veoh Player software?
3. How do I get the Veoh Player software?
4. What is required to run the Veoh Player software on a Mac?
5. What are the bandwidth requirements for the Veoh Player?
6. What components are installed with the Veoh Player?
7. What does the latest offering of Veoh Player for Mac include?
8. How do I delete videos from my Veoh Player?
9. How do I uninstall the Veoh Player on Mac?

1. What videos can I watch using the Veoh Player software?
2. How long does it take to get my videos delivered to the Veoh Player?
3. How do I find videos that have been delivered to my Veoh Player?
4. How much space do the downloaded videos take up on my hard drive?
5. When I first started the Veoh Player, some videos had been downloaded to my system. How did they get there?

1. Do I need to sign up to use Veoh? Certain features of Veoh are only available to signed up users. If you try to access one of these features you will automatically be requested to log in (if you have an account) or create one (it is completely free and can be done in seconds). By creating an account you will be able to comment on videos, message other users and broadcast your own video content, and create your own channel! You need to have a free Veoh user account to use the Veoh Player software.
   
   
2. Do I need to install the Veoh Player software? You are able to browse Veoh.com and watch streaming versions of the videos, create an account and participate in the Veoh community and even start broadcasting your own videos using just your browser and Veoh.com. When you are ready to download the original quality version of a video delivered to your computer, watch a video when not connected to the internet, or "subscribe" for automatic delivery of a channel of videos you need the Veoh Player installed on your Mac.
   
   
3. How do I get the Veoh Player software? Just go to any page on Veoh.com and select the "Download" link at the top right of your screen. You will also be automatically prompted to download the Player if you select a feature that requires the Player and have not yet downloaded and installed the software.
   
   
4. What is required to run the Veoh Player software on a Mac? The Veoh Player runs on Mac OS X 10.3.9 or later on both PowerPC and Intel Macs with the following requirements.
   • Minimum System Requirements
   • Mac OS X 10.3.9 or newer
   • 500 Mhz CPU
   • 1 GB available HDD space
   • 256 MB of RAM
   • 800 x 600 screen resolution
   • QuickTime 7 or newer
   • Internet connection
   • For Optimal Performance
   • Mac OS X 10.4.8
   • 1.5+ Ghz CPU
   • 10+ GB available HDD space
   • 512 MB of RAM
   • 1024 x 768 screen resolution
   • QuickTime 7.1
   • DSL/Cable or better
   • Install Flip4Mac
   • Install DivX
   
   
5. What are the bandwidth requirements for the Veoh Player? The Veoh Player requires a broadband Internet connection to upload or download video files. Actual bandwidth requirements depend on your usage. If you have a cable modem, DSL line or other high speed connection you should be fine.
   
   Unfortunately dial-up connections, typically including ISDN, are not supported for Veoh. The upload and download speeds associated with dial-up are generally not sufficient to support moving large, high resolution, full length video files with any technology.
   
   
6. What components are installed with the Veoh Player?
   • The Veoh Player interface (Veoh.exe on Windows, Veoh.app on OSX) which is launched when you want to view or manage your Veoh videos.
   • The Veoh delivery service (veohd only on OSX) This is a service (or daemon) component that runs in the background and is responsible for downloading and uploading content. It periodically contacts Veoh servers to keep up to date. This component communicates only to the Veoh servers and sends only that information required to upload and download user requested content. This service is required for Veoh to operate.
   
   
7. What does the latest offering of Veoh Player for Mac include? Read the latest release notes and discussions about Veoh Player for Mac at:
   http://forums.veoh.com/viewforum.php?f=4
   
   
8. How do I delete videos from my Veoh Player? Videos within Veoh Player can be deleted using the following steps:
   
   • a. open Veoh Player in Library view
   • b. *right-click the video you would like to delete
     (*if you have a single-button mouse, hold 'control' on the keyboard and click the video you would like to delete)
   • c. select 'Remove'
   note: you will be given the option to remove the video from your hard drive as well
   
   
9. How do I uninstall the Veoh Player on Mac?
   Veoh Player can be uninstalled by doing the following:
   
   
   1. Locate 'VeohPlayer-3.0.0f1.dmg' on your computer
      note: if you cannot locate the .dmg package, you can download it again here.
   2. Once located, open VeohPlayer-3.0.0f1.dmg
   3. 'Veoh Player Uninstaller' should be available within the .dmg package, double-click 'Veoh Player Uninstaller' to initiate the uninstallation process
   4. Complete the steps within the uninstall wizard to completely remove Veoh Player from your Mac
   
   The cleanup script will remove all files associated with the installation.

1. What videos can I watch using the Veoh Player software?
   You can watch any video you find on Veoh.com using your Veoh Player software (as long as you have the correct player software installed.) While browsing on Veoh.com you can select "download this video" to have any single full-length, full-quality version delivered to your Veoh Player. You can also "subscribe" to a channel of videos, all videos from a user or all videos with a specific tag - and any new videos will automatically be delivered to your Veoh Player.
   
   
2. How long does it take to get my videos delivered to the Veoh Player?
   Videos that are currently being delivered to your Veoh Player can be found in the Downloads section in the Veoh Player. These lists will show you videos that you have selected, or have been added for one of your subscriptions, that are currently being delivered by the Veoh distribution network to your PC. Delivery time is determined by a number of factors, including the speed of your internet connection, the size of the video (length and video quality) and what else you are doing on the machine while it is downloading (Veoh limits its use of your bandwidth if you need it for other activities).
   
   
3. How do I find videos that have been delivered to my player?
   By selecting "Library" on the Veoh Player you can see all the videos that are currently available for playback. You can also view your Library by subsets, such as all New videos (those you haven't seen) or by Category, Channel or Broadcaster. You can also create your own playlists to organize videos in your Veoh library.
   
   
4. How much space do the downloaded videos take up on my hard drive?
   You determine how much of your hard drive space is allocated to the Veoh Player for local video content. This is specified in the settings in the Veoh Player.
   
   
5. When I first started the Veoh Player, some videos had been downloaded to my system. How did they get there?
   When the Veoh Player is installed, we provide you with some subscriptions to get you started. You can unsubscribe to these channels from the Veoh Player Library at any time, or delete any of the individual videos downloaded as a part of these channels.